Privacy Policy
ProperMech ("we," "us," "our") operates the ProperMech and ProperMech Pro mobile apps and propermech.com (the "Service"), which connect drivers with independent car-service providers. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
- Account information — your name, email, phone number, and (for providers) business details, when you sign up with Google, Apple, phone, or email.
- Profile, photos, and videos — your profile picture and any photos or videos you or your provider attach to a service request, estimate line, or job update, including scan-tool photos used by the provider AI tools.
- Provider verification documents — identity, license, insurance, certification, background-check, or business documents a provider chooses or is required to submit. These documents are private and reviewed only by authorized ProperMech administrators; customers see only verification badges or status.
- Vehicle information — the year, make, model, and VIN you enter or scan.
- Car-marketplace information — vehicle listing details and photos, saved-search criteria, ZIP/radius, private offers and replies, marketplace chat, and safety reports.
- Service and order data — the requests, quotes, estimates and approvals, appointment times, status updates, and messages exchanged between customers and providers.
- Service address (mobile jobs) — if you request a "comes to you" job, the address you provide is stored securely and revealed only to the provider who accepts your job — never to providers who are just browsing.
- Provider location while en route (providers only) — when a provider taps Navigate to head to a customer, their approximate position may be shared with that customer only from departure until the provider stops sharing or the job starts, after which it is automatically deleted. Providers control this with the in-app Stop sharing control and their device's location permission; declining it does not block the job.
- Location — if you allow it, your approximate location to help find providers near you. You can decline; the Service still works.
- Device and usage data — basic device identifiers and app activity used to operate and improve the Service.
ProperMech Cars privacy
Public car-market responses contain only approved listing fields such as vehicle specifications, price, description, photos, general location, dealer business name when applicable, and limited trust badges. They do not publish a private seller's name, account identifiers, contact details, full VIN, vehicle-owner identifiers, private offer details, chat access tokens, or saved-search coordinates. Saved-search ZIP/radius and coordinates are used to calculate nearby matches. Offers, replies, and marketplace chat are visible only to participating signed-in accounts or an authorized legacy website session. Reports are shared with our moderation team for safety review.
How we use your information
- To create and manage your account and operate the Service.
- To match customers with the right provider and manage service requests.
- To power the AI Diagnostic Helper and AI Service Writer (for provider mechanics) — see below.
- To communicate with you about your account and your requests.
- To maintain security and improve the apps.
Who we share it with
- Between users — when a job is booked or accepted, the relevant customer and provider see the details needed to complete it (such as name, vehicle, the request, and messages).
- Service providers (processors) — we use Google Firebase (authentication, database, file storage, hosting) and Google Places (address lookup) to run the Service.
- Subscriptions — the ProperMech Pro app uses RevenueCat and the applicable Apple App Store or Google Play billing service to manage provider subscriptions and purchase status.
- AI processing — when a provider uses the AI Diagnostic Helper or AI Service Writer, the content submitted (such as scan-tool photos, typed codes, and job notes) is sent to Anthropic (the Claude AI) to generate a diagnosis or estimate.
- Legal — where required by law or to protect rights, property, or safety.
- We do not sell your personal information.
Data retention
We keep your information while your account is active and as needed to provide the Service, resolve disputes, prevent abuse, and meet legal obligations. In-app account deletion removes the account, profile, vehicles, messages, uploads, verification documents, and other personal data. Shared completed-job records may remain for the other party only in minimized, anonymized form. If an account was blocked for safety, non-reversible identifiers and anonymized report evidence may be retained to enforce that decision.
Security
We use industry-standard safeguards, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.
Your choices and rights
- Access, update, or correct your profile information in the app.
- Turn location permission on or off in your device settings.
- Delete your account directly from the Profile screen in either app, or contact us for help or a copy of your data.
Children
The Service is for adults age 18 and older, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us.
Changes to this policy
We may update this policy from time to time. We will post the new effective date here and, for material changes, provide notice in the app.
Contact us
Questions or requests, including data or account deletion: michaelsheaffer018@gmail.com (or support@propermech.com once active).