Account & Data Deletion

We respect your privacy and provide simple ways for you to delete your account and all associated personal data from our systems. Below you will find step-by-step instructions for deleting your account using our mobile applications, as well as instructions for requesting manual deletion via email.

How to delete your account in the app

The easiest and fastest way to delete your account is directly inside our mobile apps. This ensures your identity is verified immediately.

For Customers (ProperMech App)

1. Open the ProperMech app on your device and make sure you are signed in.
2. Navigate to your Profile tab (by tapping the profile icon or menu).
3. Scroll down and tap Delete account (highlighted in red).
4. Tap Delete on the confirmation prompt, and then tap Delete once more to confirm. This removes your profile, personal data, registered vehicles, uploads, messages, and login.

For Mechanics & Providers (ProperMech Pro App)

1. Open the ProperMech Pro app and log into your account.
2. Go to your Profile / Settings screen.
3. Tap the Delete account option.
4. Confirm the action by tapping Delete forever. This permanently removes your provider profile, services, roster link, uploads, messages, personal data, and login.

What happens to your data?

When you trigger account deletion:

• Your profile, contact information, vehicles/listings, private verification documents, messages, uploads, and login credentials are permanently removed.
• Unassigned requests are deleted. Shared job records are retained only in minimized, anonymized form so the other party keeps legitimate service or earnings history; names, contact details, account IDs, precise location, VIN, media, and free-text personal details are removed.
• If your account was subject to a safety block, ProperMech may retain a one-way moderation key and anonymized safety evidence to prevent block evasion. Raw contact details are not kept in that tombstone.
• If you used Sign in with Apple and a revocation token is available, ProperMech revokes it before deleting your login. Older Apple accounts without a stored token are still deleted.

Alternative: Request deletion via email

If you no longer have the app installed, cannot log in, or prefer to request deletion manually, you can contact our support team:

• Send an email to: michaelsheaffer018@gmail.com
• Use the subject line: Account Deletion Request.
• Be sure to send the email from the email address registered with your ProperMech account so we can verify ownership.
• Once verified, we will process your deletion request and remove or anonymize your data as described above within 7 days. We will send a confirmation email once the process is complete.